Who's in Charge? How Leadership and Unified Marketing Drives Law Firm Growth With Eric Morgan

Welcome to episode 336 of Grow Your Law Firm, hosted by Ken Hardison. In this episode, Ken welcomes back Eric Morgan, President and CEO of Roux Advertising, to answer a critical question for growing firms: Who's really in charge of your marketing? As law firms add SEO, PPC, LSAs, billboards, TV, social media, and community outreach into the mix, the marketing machine gets louder, but not necessarily smarter. Ken and Eric break down why many firms lack a true marketing orchestrator, what the CEO's role should be in protecting the brand, and how firms can stop obsessing over impossible attribution and start focusing on what actually drives growth. What you'll learn in this episode: 1. Who Should Own the Marketing Vision - Why most "marketing directors" are implementers, not strategic leaders - The need for a single orchestrator to align vendors, channels, and goals 2. The CEO's Role in Brand and Message - Why law firm owners must never delegate their voice or positioning - How others execute the message without changing its intent 3. Creating Accountability with Marketing KPIs - How scorecards define what a "win" looks like for marketing roles - Why objective KPIs work better than subjective creative judgment 4. Engagement vs. Vanity Metrics - Why likes and clicks don't equal future clients - How engagement signals real interest and intent 5. Rethinking Marketing Attribution - Why single-source tracking no longer works in modern marketing - How testing, correlation, and small tweaks improve results over time Resources: Website: rouxadvertising.com LinkedIn: linkedin.com/in/eric-morgan Facebook: facebook.com/RouxAdvertising Instagram: instagram.com/rouxadvertising Additional Resources: https://www.pilmma.org/the-mastermind-effect https://www.pilmma.org/resources https://www.pilmma.org/mastermind