Validation in Communication, with Mary Shores

Validation in communication—Learn the power of validating others' emotions for more effective communication – explore validation in communication
Are you looking for validation in communication but not sure how to go about it? Well, our guest, Mary Shores, will help you with that by teaching you her strategies, so make sure to listen in full to today's episode.
Mary Shores is an innovative collection agency owner, communication expert, and best-selling author who transforms people's words to help them fall back in love with their work and their customers. Fifteen years ago, Mary discovered a game-changing formula to connect to your customers and clients. It all started with a Do-Not-Say List and grew into an entire strategy that will fix your relationships and grow your business.
What you'll learn in this episode is about validation in communication:
What big changes Mary has experienced in her business and strategic thinking since her previous appearance in Onward Nation episode 781
How realizing the power of validation in communication transformed Mary's business and created profound opportunities
How the myriad challenges of 2020 showed us that transparency is a powerful and vital communication tool that builds brand trust and strengthens relationships
Why strong transparency is the first step in clearly defining and articulating your strategy to those outside your organization
Why the way we have been conditioned to speak is opposite to how we can actually create a real connection, and why we must learn to communicate differently
How neuroscience shows that validation communication is a powerful trust builder, and why validating feelings of the people you're speaking with matters
Why the secret recipe of "validate, activate, integrate" can transform your relationships with your customers and anyone you interact with
How the global pandemic has presented a golden opportunity for Mary to teach other debt collection agencies how to communicate with greater empathy and understanding
What words appear on Mary's "Do-Not-Say List" in her debt collection business, and why those particular words are banned
Why now is the ideal time to experience exponential growth in your business and career through the extraordinary power of collaboration
Resources:
Learn more about validation in communication, and you can find Mary Shore here
Acquire additional knowledge about validation in communication by tuning in to our free tutorial: Our "Seed & Open Loops" Framework
LinkedIn: www.linkedin.com/in/shoresmary/
LinkedIn: www.linkedin.com/company/shores-communications/
Facebook: www.facebook.com/shoresmary
Twitter: @mary_shores
Additional Resources:
Free Executive Leadership Summary report from Predictive ROI: https://predictiveroi.com/research
Sell With Authority by Drew McLellan and Stephen Woessner: https://amzn.to/39y7x13
Predictive ROI Free Resource Library: https://predictiveroi.com/resources/
Stephen Woessner's LinkedIn: www.linkedin.com/in/stephenwoessner/