Systemic Trust: How We Test, Regulate & Translate AI Compliance - EP09

🎙️ With Andrea Schlüter – Head of Strategy, Operations and Partnerships
Summary
In this episode of the in-between trust podcast, Eva Simone Lihotzky speaks with Andrea Schlüter about the evolving relationship between trust and technology, with a special focus on AI systems, certification, and governance. They explore how trust is designed into systems, how regulation can become a foundation for innovation, and the challenges of aligning technical complexity with cultural context. Andrea shares insights from her work at the TÜV AI Lab, where building frameworks for trustworthiness in AI is more than compliance—it’s about shaping the future of safe, transparent, and ethical technology.
🔑 Takeaways
Trust is about consistency between claims and outcomes
AI requires verifiable trust, not just promises
Certification provides measurable trust and a market advantage
Regulation can enable innovation by reducing fear and ambiguity
Cultural dimensions shape how we interpret and build trust in tech
A common language is crucial for aligning diverse stakeholders
Europe has an opportunity to lead in trustworthy AI frameworks
Transparency and ethics must be embedded by design
Governance is a cultural task as much as a technical one
Building trust in AI is an ongoing, collective responsibility
🎙️ Sound Bites
"Trust is a lot about consistency."
"Trustworthiness by design is key."
"We need a common language among experts."
⏱️ Chapters
00:00 Understanding Trust in Technology
03:09 The Role of AI in Trustworthiness
06:10 Building Trust through Certification
08:59 Navigating the AI Ecosystem
12:05 The Challenge of Trust in AI Systems
14:48 Cultural Aspects of Trust in AI
17:41 Establishing a Common Language for AI
20:44 The Importance of Diverse Perspectives
23:58 Practical Benefits of AI Taxonomy
26:41 Reflections on Trust and Innovation
🔭 Keywords
trust, technology, AI, certification, trustworthiness, TÜV, AI Act, innovation, ethics, culture
💻 Links
in-between trust on Instagram: @inbetween_trust
More about TÜV AI Lab: https://www.tuev-lab.ai
More about Andrea Schlüter: https://www.linkedin.com/in/andrea-schlueter/