The Intelligence Shift
How Can AI Improve Your Stay?
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Show notes
Hospitality and travel are all about people and experiences. They’re not necessarily the first place you think of AI making things easier and more human. But new tools and data strategies promise to unlock big gains for hotel brands too.
Dan speaks with Scott Strickland, CCO of Wyndham Hotels & Resorts, to hear how the hospitality giant is leading the industry in AI adoption and rollout.
Wyndham serves both guests and a network of hotel owners around the world, so their technology is core to their business. Scott tells Dan about centralizing Wyndham’s data and reservation systems across thousands of hotels, and how their AI strategy is giving owners an edge, and providing a better experience for guests. Plus, Scott’s advice to executives of any industry on how to approach AI adoption and rollouts.
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